Privacy Policy

Privacy Policy

Effective Date: 10 July 2025

Eco Wholesales ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotations, create an account, or purchase products from us.

Information We Collect

We may collect the following information:

• Name
• Company Name
• Email Address
• Telephone Number
• Billing Address
• Shipping Address
• Payment Information (processed securely through third-party payment providers)
• Order History
• IP Address
• Browser Information
• Device Information
• Website Usage Data

How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Provide quotations
• Create and manage customer accounts
• Respond to enquiries
• Improve our products and services
• Send order updates and delivery notifications
• Provide customer support
• Prevent fraud and enhance website security
• Comply with legal and regulatory obligations

Marketing Communications

If you choose to subscribe, we may send you newsletters, product updates, special offers, and promotional emails. You can unsubscribe at any time using the link provided in our emails or by contacting us.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, remember user preferences, and enhance your browsing experience. You may disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary, including:

• Payment processors
• Shipping and logistics providers
• IT service providers
• Website hosting providers
• Professional advisers
• Government authorities where required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request a copy of your personal data
• Withdraw consent where processing is based on consent

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

International Transfers

If your information is transferred outside your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us using the information provided on our Contact Us page.

By using our website, you acknowledge that you have read and understood this Privacy Policy.