Shipping Policy

Shipping Policy

Effective Date: 10 July 2025

Eco Wholesales is committed to providing reliable and efficient shipping services to customers worldwide. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are processed after payment has been received and verified, unless alternative credit terms have been agreed. Most standard orders are processed within 1–3 business days. Custom-built systems, special-order products, and large-volume purchases may require additional processing time.

Delivery Methods

We work with trusted courier and freight partners to ensure safe and timely delivery. Depending on the size, value, and destination of your order, shipments may be sent using:

• Standard Courier Delivery
• Express Courier Services
• Pallet Delivery
• Road Freight
• Air Freight
• Sea Freight
• Dedicated Freight Services

Delivery Timeframes

Estimated delivery times are provided as a guide only and may vary depending on product availability, destination, customs clearance, and the selected shipping method.

• United Kingdom: 1–5 business days
• Europe: 3–10 business days
• North America: 5–12 business days
• Asia, Africa & Middle East: 5–15 business days
• International Freight Orders: Delivery times vary depending on destination and shipping method.

International Shipping

Eco Wholesales ships to customers in many countries worldwide. International orders may be subject to customs procedures, import duties, taxes, and local regulations. These charges are generally the responsibility of the customer unless otherwise stated in the sales agreement.

Shipping Costs

Shipping charges are calculated based on several factors, including:

• Product weight and dimensions
• Destination country
• Shipping method selected
• Insurance requirements
• Special handling requirements

Shipping costs will be confirmed during checkout or included in your quotation.

Freight Services

Large enterprise equipment such as AI servers, storage systems, networking hardware, and industrial products may be shipped via pallet or freight services. Our team will coordinate delivery arrangements for oversized or high-value orders.

Order Tracking

Where available, customers will receive shipment confirmation and tracking details once an order has been dispatched.

Delivery Address

Please ensure that your delivery address is accurate and complete before submitting your order. Eco Wholesales is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Inspection Upon Delivery

Customers are encouraged to inspect all deliveries immediately upon receipt. If a shipment appears damaged or incomplete, please notify the delivery driver where possible and contact Eco Wholesales within 48 hours.

Risk and Ownership

Unless otherwise agreed in writing, responsibility for the goods transfers to the customer upon successful delivery to the specified shipping address or collection point.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including weather conditions, customs inspections, transportation disruptions, supplier delays, or other unforeseen events.

Customs and Import Duties

International customers are responsible for complying with their country's import regulations and for paying any applicable customs duties, import taxes, clearance fees, or other government charges unless otherwise agreed.

Lost or Missing Shipments

If your order has not arrived within the expected delivery period, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Restricted Destinations

Some products may be subject to export controls or shipping restrictions. Eco Wholesales reserves the right to decline orders where shipping is prohibited by applicable laws or regulations.

Policy Updates

We may update this Shipping Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding shipping, freight services, delivery times, or international orders, please contact our customer support team using the information provided on our Contact Us page.